Refill by Mail

We are happy to mail prescription refills to you at your email or phone-in request. Please allow two business days for a response to your email request. If you need faster service, please call us at (304) 292-0126.

A valid prescription must be on file for a refill prescription to be issued. A nurse will review your pet's medical record to ensure that a refill is available and will call you to schedule an appointment if your pet needs an exam or other medical care before a refill can be prescribed.

Our standard shipping method is the U.S. Mail. While we cannot guarantee a deliver date by the U.S. Mail, most shipments are received within 7 days of shipment. Expedited shipping via FedEx Overnight Delivery Service is available for an additional fee.

For mailed prescriptions, the following shipping fees apply to cover our mailing costs: 

• $4.00 shipping fee for the first prescription                              
• $2.00 shipping fee for each additional prescription in the same shipment
• Optional FedEx Overnight shipping for an additional $12 fee per shipment
• Overweight/oversize shipping fees will reflect our actual postage cost 

For mailed prescriptions, a receptionist will call you for your credit card payment information before we ship the medication. If you'd like to pay by check, she will give you the payment total and we will ship the medication upon receipt of your mailed check.

Laws restrict or prohibit mailing certain controlled drugs such as narcotics. If this applies to your request, a receptionist will call you to arrange for you to pick up the prescription.