Thank you for choosing Animal Medical Center to provide your pet's veterinary care. We appreciate your business. Our mission is to provide you with kind, courteous, informative care for your pet while treating you and your pet with respect and kindness at all times.
Animal Medical Center is dedicated to providing excellent care at a fair cost. To keep our fees as modest as possible for all our clients, we avoid the added major expenses and financial risks of extending credit and processing delayed billing. All services must be paid for in full when services are rendered. We do not directly extend credit or bill for services. We do, however, offer Care Credit payment plans for clients who desire delayed billing.
Out Patient Services: Outpatient services include any services for which you will remain in the clinic while your pet is being treated. Examples include well and sick examinations and vaccinations. Payment is due at the time of treatment for all outpatient services.
In Patient Services: In patient services are services for which you will not remain in the hospital with your pet. Examples include hospitalization, surgery, day admission care and boarding. A deposit is required at check-in for all in patient services. The deposit will be applied to any care that your pet receives and you will be refunded for any difference not used for your pet's care. How we communicate with you while your pet is in the hospital is dictated by you on our hospital check in form.
Estimates & Pre-Payment: When your pet needs inpatient care, you will be given a clear written estimate of fees. If you approve the estimate, you will be required to leave a deposit equal to the total estimate. If the estimate has a high and low range, the required deposit will be the lower estimate and you will pay the difference (or be refunded) upon pick-up.
It is possible that your pet's case will not follow the anticipated course resulting in the fees being higher or lower than estimated. Of course, if the final fees are lower, you will be issued an immediate refund (in the same form as the deposit was made.) If the fees are higher, you will be expected to pay the difference, in full, when your pet is discharged.
In situations where a case significantly exceeds the anticipated costs (or where fees simply cannot be accurately estimated) you will be asked to "pre-pay as you go." This means that a deposit will be taken at the time of hospitalization that best reflects the doctor's best-guess estimate. If costs later exceed that, you will be asked to make an additional deposit(s) as needed.
Cancellation Policy: After cancelling or failing three appointments, exam fees for subsequently scheduled appointments need to be pre-paid. The pre-payment is non-refundable unless we receive 24 hours cancellation notice.
Returned Check Fee: A $25 fee will be charged for any returned check. Accounts not settled within 14 days of notification are subject to filing as a criminal complaint with the local authorities.
Finance Charge: A $5 per month billing fee and 1% per month interest will be added to any account that is, for any reason, not paid in full at time of services.
Needy Pet Fund: Our Needy Pet Fund accepts applications to (fully or partially) fund life-saving care for pets in need who have secure homes with responsible owners. To apply for funds, owners must submit an application which demonstrates a commitment and ability to otherwise care for the pets over the course of their lives (well pet care, food and housing). These funds are very limited and availability of funds is never guaranteed. Approval required before treatment is begun.
Payment Methods: We accept:
Debit and Credit Cards
VISA, MasterCard, Discover and American Express
Care Credit payment plans
Care Credit: Whether it's a routine checkup or emergency surgery, you shouldn't have to worry about how to get the best medical care for your pet. That’s why we're pleased to accept the CareCredit healthcare credit card. CareCredit lets you say "yes" to recommended treatment for your pet immediately, and pay for it in convenient monthly payments that fit your budget. CareCredit is the healthcare credit card designed exclusively for healthcare services with special financing options.* With CareCredit, you can use your card for all of your pet's follow-up care as well as annual exams and vaccines.
Learn more by visiting www.carecredit.com or by speaking to one of our team members. Ready to apply? Apply Online for your CareCredit card today.
*Subject to credit approval. Minimum monthly payments required. Ask us for details.