Our Doors Are Open -- with some continued precautions

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We are committed to continuing to serve our patients and our community. We are continuously adapting our protocols to best serve our patients while also protecting our staff & community. 

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For the safety of our staff and other clients, please call to reschedule your appointment if you are experiencing COVID symptoms or have recenty tested positive.

 

*When arriving for an appointment (either doctor or technician/nurse appointment), please call upon arrival; a team member will either direct you inside or ask you to wait in your vehicle for further instruction. Entry still depends on patient volume at time of arrival and we ask that you remain in your vehicle until we have a nurse and an exam room available for you and your pet. 

 

*If you are here to pick up food or medication, please call to let us know you are here and a team member will either ask you to come in or will bring your food or medication to your car. 

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Curbside Service Option Still Available

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Curbside service will remain an option for any client who does not wish to enter the hospital.

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Upon arrival in the parking lot, please remain in your vehicle & please call us from the parking lot upon arrival to check in at 304-292-0126. We will ask you to remain in your vehicle until a nurse is available to bring your pet into the hospital. Please be sure to have your phone with you if you choose to remain curbside. Please also plan ahead for wellness care and medication refills & allow for possible delays in getting a refill or a routine wellness appointment.

 

Clients are welcome to hang out at our picnic table in the shade in our front yard (visible from the parking lot), so feel free to get out of your car and hang out in the shade with your pet and/or while you wait for your pet.